Work for Water

Great Careers for a Great Cause


Customer Service Representative

Average Salary: $33,049

Customer service representatives working for water, wastewater and stormwater agencies help people who are moving in and out of communities that must start and stop service, and they help all customers understand their water and sewer charges. Customers are often concerned about whether the bill accurately reflects their usage, and sometimes these concerns can lead to the discovery of mistaken meter readings, undetected leaks, and the need for water saving devices and practices.

In the water sector, a customer service representative:

  • helps customers interpret and understand their water bills;
  • sets up a payment plan if a customer has financial difficulty;
  • teaches customers how to read the water meter or figure out if they have a leak;
  • starts new service or ends service when customers are moving;
  • refers customers with concerns about water quality, conservation, etc., to other departments;
  • explains pricing systems, and calculations
  • explains policies and procedures related to billing and collections.

Education: High-school diploma; on-the-job training
Certificates, licenses: No
Entry-level opportunities: Yes
Desirable traits and skills:

  • Ability to read maps, operate 10-key calculator
  • Basic math, computer, word-processing, typing
  • Ability to communicate well verbally, orally and in writing
  • Good listening skills; attention to detail

Where Jobs are Available

  • Utilities (customer contact, delinquent accounts, tap applications)
  • Irrigation Districts (contact with share owners)

For More Information
International Customer Service Association (ICSA)
24 Wemik Place
Metuchen NJ 08840